Small businesses lose an enormous amount of institutional knowledge every time an employee leaves. The client relationship context that the account manager built over three years of weekly calls. The process shortcuts the operations lead developed through trial and error on dozens of projects. The market intelligence the business development director accumulated through two years…
The way businesses work has changed more in the last three years than in the previous two decades. Remote and hybrid work normalized cloud-based collaboration. The explosion of SaaS tools fragmented how teams communicate, create, and share information. And now, artificial intelligence is being layered on top of all of it — embedded in productivity…